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Customer Care Representative

Conglomerate Associate Nigeria Limited
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Conglomerate Associate Nigeria Limited is currently recruiting suitably qualified candidates to fill the position below:

 

Job Title

Customer Care Representative

 

Location

Lagos

 

Job Description

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Deadline
30th January, 2020.

 

Method of Application
Interested and qualified candidate should forward their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.


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