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Call Center Agent

ARM Pension Managers (PFA) Limited
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ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

 

We are recruiting to fill the position below:

 

Job Title: Call Center Agent

 

Location: Ikoyi, Lagos
Job Type: Full-time
Department: Customer Experience

 

Responsibilities

  • Responsible for the timely management of calls (both inbound and outbound)
  • Identifying customers’ needs and providing appropriate solutions to their complaints.

 

Requirements

  • A First Degree in a relevant field
  • 1 - 3 years experience
  • Previous experience in a similar role, and high fluency in YORUBA language
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence.

 

Application Closing Date
31st October, 2021.

 

How to Apply
Interested and qualified candidates should:
Click here to apply online


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